Shipping

Which countries do you ship to?

We ship to over 70 countries worldwide. You will be able to select your destination country at checkout before placing your order.

How much does shipping cost?

For all orders placed within Lebanon, shipping is free of charge. For all international orders, shipping costs will depend on your destination country. You will be able to view your shipping details before placing your order at checkout.

What will my packaged order look like?

All online orders are safely and carefully packaged in our custom jewellery boxes as shown below. 

Packaging Image

Do I need to pay additional customs when I receive my order?

For all international orders, kindly check with your local customs office regarding additional charges that may be imposed upon receiving your order. We are not responsible for any customs duties, V.A.T. or clearance charges that may be imposed by your destination country’s customs office.

Is my package insured?

Yes, all orders placed on our website are fully ensured until they reach you.

When will I receive my order?

In-stock products will be shipped within 3 business days (You will be able to see whether or not your product is in-stock on the product page). For out-of-stock products, please allow up to 15 business days for production before the order is shipped out (This includes all rings on our site that are made-to-order in your custom ring size). Once your order is shipped, you will receive a shipping confirmation email with a tracking number. 

Returns

Orders within Lebanon

Products that are in-stock can be returned free of charge within 1 week from the date of delivery.  Kindly contact us at [email protected] within this timeframe and we will assist you through the return process. Products must be in their original condition and packaging in order for a return to be accepted. Orders that are out-of-stock or made-to-order are not eligible for return or refund. All rings on our site are made-to-order and therefore are not eligible for return or refund. Kindly check that your order details are correct before placing your order.

International Orders

International orders are not eligible for return or refund at this time.

I received an incorrect or faulty product.

If you received an incorrect or faulty product, kindly contact us at [email protected]. Please note that proof of incorrect/faulty order must be provided. In the case that a return is accepted, a refund will be issued once the package arrives at our address. Please note that it may take up to 30 days for your refund to appear on your account. The return shipping cost will be covered by us. Please note that we are not responsible for refunding duties and taxes during this process.